Effective Date: 08/01/2025
1. Introduction
XP Auto Center (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.
2. Data Collected
Personal Information
We may collect the following types of personal information:
Contact Information:
- Name
- Address
- Phone number
- Email address
- Emergency contact information
Vehicle Information
- Vehicle make, model, year, and VIN
- License plate number
- Vehicle history and service records
- Insurance information
Service Information
- Service requests and work orders
- Appointment scheduling information
- Payment information and billing details
- Communication preferences
Insurance Information
- Insurance company details
- Policy numbers
- Claim information
- Adjuster contact information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing automotive repair and maintenance services
- Scheduling appointments and managing service requests
- Communicating about your vehicle’s service needs
- Processing payments and managing billing
- Maintaining service records and vehicle history
Business Operations
- Improving our services and customer experience
- Managing our business operations
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
Communication
- Responding to inquiries and customer service requests
- Sending service reminders and maintenance notifications
- Providing updates about your vehicle’s service status
- Marketing communications (with your consent)
Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests and court orders
- Protecting our rights and property
- Ensuring workplace and customer safety
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Processing payments
- Providing parts and materials
- Insurance claim processing
- Website hosting and maintenance
- Marketing and communication services
Insurance Companies
We may share relevant information with your insurance company for:
- Claims processing and adjustment
- Damage assessment and repair authorization
- Direct billing and payment processing
- Compliance with insurance requirements
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Prevent or investigate illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Malicious attacks or security breaches
- Misuse or alteration
Security Measures Include
- Secure storage of physical and electronic records
- Access controls and authentication procedures
- Employee training on privacy and security
- Regular security assessments and updates
- Encrypted transmission of sensitive data
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Update your contact preferences
Data Portability
- Request a copy of your personal information
- Transfer your information to another service provider
Deletion
- Request deletion of your personal information (subject to legal and business requirements)
Opt-Out
- Unsubscribe from marketing communications
- Opt out of certain data collection practices
To exercise these rights, please contact us using the information provided below
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website usage and performance
- Provide personalized content
You can control cookie settings through your browser, but some website features may not function properly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it promptly.
10. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Maintain accurate business records
- Comply with legal obligations
- Resolve disputes and enforce agreements
Service records may be retained for extended periods for warranty, safety, and legal compliance purposes.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending notification via email or other communication methods
- Displaying a notice at our facility
The “Effective Date” at the top of this policy indicates when it was last updated.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
XP Auto Center
1235 Truman St
San Fernando, CA 91340
Phone: +1 (818) 336-1000
Email: info@xpautocenter.com
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: Closed
14. Acknowledgment
By using our services or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.
- Posting the updated policy on our website
- Sending notification via email or other communication methods
- Displaying a notice at our facility
The “Effective Date” at the top of this policy indicates when it was last updated.